TRAINING SESSIONS: BOOKING AND CANCELLATION POLICIES

RESERVING SESSIONS: You are solely responsible for the booking and canceling of your sessions and classes. You may reserve

sessions and classes via the Pilates Tropics website: https://pilatestropics.com (“Website”) and which is integrated with the third-party

booking platform TeamUp. Clients must either have an existing session credit, class credit, or package in their account, or purchase a

session, class, or package to secure the reservation. Session and class reservations are not considered reserved until paid in full, at

which point an email receipt confirming the same will be sent to You.

As reservations are created in TeamUp, You may wish to create an account in TeamUp and store your credit card information in the

account to expedite future bookings. If You have any questions about how TeamUp stores your personally identifiable information,

please refer to their Privacy Policy.

For further information regarding purchasing, please see “Purchasing Summary” below.

CANCELLATIONS: Private sessions reservations may be canceled without penalty by canceling up to 24-hours prior to the session

start time; group class reservations may be canceled without penalty by canceling up to 12-hours prior to the class start time.

Cancellation of private and semi-private sessions may be done via TEXT ONLY. Cancellation of group class reservations may be done

online in your TeamUp account, via the confirmation email sent at the time of booking, or via text.

If the cancellation is made within the 24-hr or 12-hour window prior to your session or class, respectively, or if You do not show up to

the scheduled session or class, the credit will be forfeited, and/or You will be charged the full amount of the session or class to the

credit card on file.

Cancellations via Facebook messenger, Instagram, or other social media are not valid, and You will be charged if the booked session

is not properly canceled outside the 24- or 12-hour window.

In the event of an emergency, Pilates Tropics reserves the right to move any Client’s session or class to another mutually agreeable

time. In this rare instance, You will not be charged for the changed session or class, and your session or class will be promptly

rescheduled.

LATE ARRIVALS: You are expected to arrive at your session and/or class on-time, with the necessary equipment, and ready to begin

your workout. Accordingly, if You arrive late to your scheduled session, it is within the discretion of the instructor whether to

proceed with the session; if You arrive late to a group class, it is within the discretion of the instructor to let You into class. In

the instance that the instructor does proceed with the session, the session time will not be extended due to Your tardiness and will end

at the scheduled time.

In the event that You are so late that it is not feasible to train, in the sole discretion of the Pilates Tropics instructor, Your tardiness will

be considered a “no-show” and the session fee will be forfeited from Your account.

PURCHASING SUMMARY

PAYMENT SUMMARY: Sessions and packages are billed in-full at the time of purchase. Purchases are non-refundable and non-transferable.

TeamUp uses the following payment processors: GoCardless, Stripe, PaySimple, and PayPal. You may pay online using one of the

following payment methods, OR you may pay Pilates Tropics directly via Zelle, cash, or a personal check.

CREDIT CARD ON FILE: Clients may elect to keep a credit card on file in their TeamUp account online. By placing a card on file, the

cardholder and account holder gives permission to the Pilates Tropics staff to charge the card for any session, auto-debit packages

and/or cancellation fees (if applicable) accrued in accordance with the Pilates Tropics cancellation policy detailed herein.

AUTO-DEBIT FOR RECURRING MEMBERSHIPS/PURCHASES: By enrolling in an auto-debit contract, You authorize Pilates Tropics

to, on a recurring basis, automatically charge the debit or credit card account you specified, for the monthly payments on your

auto-debit plan associated with your account, on the billing due date. You understand and acknowledge that (1) Pilates Tropics will

initiate transfers/charges pursuant to this authorization not to exceed the amount shown on the Client Agreement and/or in connection

with cancellation fees per the cancellation policy. Pilates Tropics may discontinue processing of recurring charges if it is unable to

secure funds from your debit/card due to, but not limited to, insufficient or uncollected funds in the account or insufficient or inaccurate

information provided; (2) the Pilates Tropics booking system allows for booking through the week regardless of the billing date of your

contract; (3) if You are booked for a session past the subsequent billing date, and your debit/credit card fails to bill properly, that You will

be removed from any sessions past the subsequent billing date and notified via electronic mail; (4) if You are removed from a session

due to the circumstances as described, it may not be possible to place You back into the session for which You were originally booked

and that You will not be given any priority; (5) it is your responsibility to keep a current card on file with accurate billing information.

Pilates Tropics cannot be held responsible for errors in processing due to expired or inaccurate information.

PACKAGE EXPIRATION: Packages expire 3-months from the date of purchase, unless noted otherwise in the description at the time

of purchase. There are no extensions, refunds, or freezes for purchases or expired sessions. You are responsible for noting package

expiration date; Pilates Tropics will not send reminders or follow-up.

PACKAGE PURCHASES: By purchasing a package of private sessions and/or classes with Pilates Tropics You agree that: (1)

Packages are not shared or transferable between members, unless expressly agreed upon by Pilates Tropics ownership in writing; (2)

Specially priced, expiring packages may not be extended, transferred, refunded, shared, or frozen. (see above for package expirations);

(3) Pilates Tropics will not adjust or extend special packages due to accidental bookings or the acts or omissions of clients. The

expiration date set on an expiring package is the date on which the sessions in the package may no longer be used; and (4) Clients

purchasing packages do so with the express understanding of these terms and agree to be bound by such.

STUDIO POLICIES

GRIP SOCKS REQUIRED: For your safety, and to protect the integrity of the equipment, ALL clients are required to wear grip socks

during their session or class.

NO GUESTS: In consideration of their safety, and the health and safety of all clients, no visitors will be allowed inside the studio if your

session is in-person. In the event You need to bring your child to a session or class, they must be supervised at all times. Unsupervised

or disruptive children will be required to leave, and You will forfeit your session or class.

NO CELL PHONE POLICY: During all sessions and classes, cell phones should be on silent and stored away from the workout area.

If You anticipate needing to receive or make a call, please notify the instructor at the start of your session and take the call outside.

CLEANING: You are requested to clean all equipment and accessories after your use, with EPA- approved disinfectant.

CONDUCT/DAMAGES: Pilates Tropics is committed to the health, safety, and welfare of each of its clients and will not tolerate

unreasonable, threatening, obscene, harassing, indecent or illegal behavior. Clients who do not observe Pilates Tropics’ rules and

regulations, or who abuse equipment in any fashion will be asked to leave immediately.

Pilates Tropics is committed to providing an environment that is free from disrespectful and offensive behavior and that is a safe space

for all our staff, clients, and guests, regardless of gender, race, or any other characteristics protected by law. Accordingly, harassment

and discriminatory behavior amongst employees, contractors, clients, or guests will not be tolerated. Pilates Tropics has the right to

judge behavior and respond accordingly. This right includes but is not limited to termination of a training relationship without refund to

any client engaging in unacceptable behavior.

The offending client shall pay for any damages to Pilates Tropics property which results from the willful or negligent conduct of said

client, their guest, or their dependent child. Not all rules and regulations are listed in this Agreement. Pilates Tropics reserves the right

to add, change or remove rules, conditions of membership, opening and closing hours, and all services and facilities offered by Pilates

Tropics.

MISCELLANEOUS

MEDICAL RELEASE AND CONSENT TO TREATMENT: You acknowledge that You should consult with a physician prior to beginning

any exercise program and that You are not aware of any medical condition that would render You unfit to participate in a session. You

will notify your Pilates Tropics instructor immediately of any change in medical condition, including pregnancy, as soon as reasonably

possible.

If in the subjective opinion of Pilates Tropics, You would be at physical risk participating in Pilates Tropics Sessions You understand

and agree that You may be denied access to the session or until You furnish Pilates Tropics with an opinion letter from your medical

doctor, at your sole cost and expense, specifically addressing Pilates Tropics’ concerns and stating that Pilates Tropics’ concerns are

unfounded.

You agree that if you experience any symptoms such as shortness of breath, chest pain, unusual fatigue, dizziness or fainting, or

extreme pain, whether or not You are under direct and/or in-person supervision of a trainer or instructor, You will immediately stop

exercising and inform a representative of Pilates Tropics of your symptoms. You authorize any representative of Pilates Tropics to

obtain emergency medical treatment for You, including transportation to a hospital, urgent care, or other medical facility.

PHOTO/VIDEO RELEASE: You hereby grant Pilates Tropics, its representatives, employees, or agents the right to take photographs

and video footage of you and your property while at Pilates Tropics and to use and publish these photos or videos in print and/or

electronically. You agree that Pilates Tropics may use photographs or video footage of you with or without your name for any lawful

purpose, including for such purposes as publicity, illustration, advertising, and web content.

INTELLECTUAL PROPERTY DISCLOSURE: You understand that You may be the intended recipient of a virtual and/or pre-recorded

digital session and/or educational video content from Pilates Tropics and that any material, video or otherwise, You receive or have

access to in relation to your training is for your use only. You will not upload any videos or materials provided by Pilates Tropics to any

online forum such as a personal website, YouTube, or social media. You also agree to not video any part of Pilates Tropics’ material

without express written consent and to not share, copy, video, summarize, share, or reproduce in any way the materials received as

they are protected under the United States Copyright Laws, including the Copyright Act of 1976.

LIABILITY WAIVER: AGREEMENT TO PARTICIPATE and ASSUMPTION OF RISK

By attending training sessions online and/or in-person, classes, events, activities, and other programs (the “Sessions”) and using the

premises and/or facilities whether virtual or in-person (the “Studio”) rented, owned and/or operated, whether in-person or a virtual

setting, by Flow Dimensions LLC, doing business as Pilates Tropics (“Pilates Tropics”), You the undersigned acknowledge on behalf of

yourself, your heirs, your personal representatives and/or assigns, that there are inherent risks association with the Sessions and

Studio and that You assume such risks.

You understand and are aware that strength, flexibility, and aerobic exercise, including the use of exercise equipment (that You either

own or are using during a Session, owned by Pilates Tropics or a third-party) while largely beneficial for your physical and mental

wellbeing, are also potentially hazardous activities, more so in an or remote training environment. You will, at all times, use all

reasonable efforts to ensure your own physical safety. You shall comply with all stated and posted safety rules, as well as verbal

instructions given to you by a Pilates Tropics instructor, regardless if the instructor is physically present or if You are receiving

instruction online via virtual training or live-streaming. You also understand that fitness activities involve the risk of injury, and that You

are voluntarily participating in these activities, and using equipment, knowing the dangers involved. You agree to assume full

responsibility for all injuries which are sustained or aggravated by You in relation to the Sessions, either training virtual or in-person, and

with or without an instructor present and supervising.

You also understand that equipment used in fitness instruction can be dangerous if used improperly. You further agree that Pilates

Tropics is not responsible for any injury You sustain due to defects or damages in equipment used while under the operation of Pilates

Tropics, whether or not owned and/or mainlined by Pilates Tropics, or defect, damages, or lack of maintenance in your individually

owned equipment, or equipment used not while under in-person direction from Pilates Tropics.

You declare yourself to be physically sound enough to participate in a Session with Pilates Tropics and, if applicable, You have been

cleared by a medical professional to begin, or continue participating in, physical activities, such as strength training. You have not been

advised by a medical doctor to avoid physical activity similar to that of a Session and assume all responsibility and risk for participating

in activities to which You have been advised against. You do not suffer from a condition, impairment, disease, infirmity, or other illness

that would prevent your participation, or use of equipment, except as noted by Pilates Tropics; in this instance your Session will be

modified accordingly. You will notify Pilates Tropics immediately of any change in medical condition, including pregnancy. You

acknowledge and agree that if You are pre/post-natal, You increase the risk to yourself and, if applicable, your unborn child. In

participating in a Session, You assume all associated risks to yourself, and if applicable, your unborn child.

You agree that if, during a Session or immediately after, You experience any symptoms such as shortness of breath, chest pain,

unusual fatigue, dizziness or fainting, or extreme pain, whether or not you are under direct or physically present supervision of a trainer

or instructor, You will immediately stop exercising. You authorize any representative of Pilates Tropics to obtain emergency medical

treatment for You and, if necessary, including transportation to a hospital, urgent care, or other medical facility if needed.

In consideration of being allowed to participate in and access the Sessions and Studio, You release, indemnify, and hold harmless

Pilates Tropics, its direct and indirect parent, subsidiary, affiliates and entities, and each of their respective officers, employees,

representatives and agents, from any and all responsibility, claims, actions, suits, procedures, costs, expenses, damages, and liabilities

to the fullest extent allowed by law arising out of or in any way related to participation in the Sessions, use of the Studio (including